Terms & Conditions

Welcome to the Dorma website, with products and services are made available to you via www.dorma.co.uk Before using the Dorma website, please read carefully our policies detailed below in our Terms & Conditions. If you wish to use Dorma.co.uk you must agree to be bound by these and any other rules on our website.

By visiting Dorma.co.uk you are accepting and agreeing to the practices described. From time to time, we may modify our Terms & Conditions and your continued use of Dorma.co.uk signifies your agreement to be bound by our modified Terms & Conditions. Please pay special attention to our terms of purchase, order acceptance, returns policy and our privacy policy. Make sure you read the Terms & Conditions and print a copy which you can refer to frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access Dorma.co.uk. By placing an order through our site you warrant that you are at least 18 years old.

www.dorma.co.uk is a site operated by Dorma.


Ordering, Pricing & Payments

If you have any questions relating to our Terms & Conditions prior to ordering please contact us:

By Email:   customerservices@dorma.co.uk

By Telephone:   08449 80 00 11

8am–6pm Monday–Friday
9am–5pm Saturday and Sunday

Inbound and outbound calls may be recorded for quality monitoring and training purposes.


Privacy Policy

When you register or place an order on our website, we gather a little information about you to help us provide a better service to you now and in future:

When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.

We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.

We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time.We may also contact you with offers that we think may be of interest to you. If you do not wish to hear from us please contact our customer services team at any time. Please be assured we will not share your details with any third party for marketing purposes.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner’s Office.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Please notify us immediately of any changes:

By Email:   customerservices@dorma.co.uk

By Telephone:   0844 9 80 00 11


Orders

Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. We endeavour to display all items in our current Internet range. Goods are subject to availability, and we do not take payment for stock we do not have. If we are unable to supply any item(s), we will automatically highlight this as being out of stock.

The following points outline the procedure required to create a contract between you and us:

• You confirm your order for products on our website by pressing the confirm order button at the checkout process.

• You will receive an email confirmation detailing the item(s) you have ordered to the email address provided by you. If the email address is wrong you will not receive an email.

• When your order is shipped we will send you a despatch confirmation email.

• Order acceptance and the completion of the order will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order.

• If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right to refuse orders.

Pricing Policy

• We cannot confirm the price of an item until the order is accepted in line with our Orders policy above.

• All prices shown on our website are in £Sterling and are inclusive of VATat the current rate, where applicable, but exclude delivery costs.

• We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown.

• Despite our best efforts, a small number of items may occasionally be incorrectly priced. In this unlikely event, we will contact any affected customers and this may result in orders being cancelled.

• Orders from outside the UK or EU may be subject to import duties and taxes imposed by the importing country. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

Payment

We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

• We accept online payment in a secure environment through all major credit and debit cards with the exception of American Express.

• We do not accept payment by cheque or cash.

• We will only charge postage once per order, no matter how many parcels we need to dispatch.

• You confirm that you are authorised to use the credit/debit card that is being used.

• All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

• If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

3D Security

Our customers' security is of the highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind. 3D Secure is a new security measure now required by most banks, similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.

Using 3D Secure is simple:

• When you click on the "confirm" button you will see a window open up entitled “3D Secure Authentication.”

• When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank’s secure servers. Dorma cannot see or access this information.

• If you have already registered your card for 3D Secure, you will be asked to enter your 3D Secure password.

• If you have not registered your card before, you will have the option to do so. If you do not wish to register your card you may have the option to bypass the process depending on your card type and your bank.

• Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect.

• This new security initiative is for your protection online and will soon become the standard for all websites.

For the latest developments in 3D security please contact your bank.


Delivery

For full details on costs and timings, click here for our Delivery Information.

• We endeavour to fulfil orders as quickly as possible. If an item is temporarily out of stock we will inform you. Part orders will be despatched with remaining goods following on at no extra delivery cost to you.

• If you have an order consisting of several items to be delivered to different addresses, please specify when placing the order. There will be a separate delivery charge for each address.

• Bed deliveries that are not to a UK mainland address may attract an additional charge. We will advise you after you have placed the order with us and you have the option to cancel if you wish (within 48 hours).

• All deliveries must be deliverable to the address stated, however, special instructions can be given i.e. deliver to your office, neighbour, etc. We cannot offer timed deliveries. All delivery instructions must be agreed at the time of placing the order.

• A VAT Invoice will be despatched with the goods. Keep your receipt safe as this can be used as support to proof of purchase for any return you wish to make.

Click here for details of How to Cancel Your Order. Click here for details of our Returns Policy


Ownership of Rights

All rights including copyright in this website are owned by or licensed to Dorma. Any use of this website or its contents, including copying or storing in whole or part, other than for your own personal, non commercial use is prohibited without the written consent of Dorma. You may not modify, distribute or re-post anything on this website for any purpose without express permission.


Intellectual Property

You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of Dorma.co.uk remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase.

Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.


Important Notices

All reasonable care has been taken to ensure that details, product descriptions and prices are correct at the time when the relevant information was entered onto the website. Occasionally slight alterations may be made to the design and/or specification of our products.

Dorma will not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied. You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your online account and/or your personal information.

Our website may be used only for lawful purposes in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through it.

We do not guarantee that the website will meet your requirements or will be uninterrupted or free from errors, that defects will be corrected, or that the hosting website or the server are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Dorma will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel our contract.

All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.

All of the above does not affect your statutory rights.

Registered Office Address:

Dorma
Watermead Business Park, Syston
Leicestershire
LE7 1AD

VAT No: GB818 2-840 21


Dorma is a trade name of Dunelm (Soft Furnishings) Ltd. Registered in England - No. 2129238

Information

• Terms & Conditions