Privacy Policy

What happens when you shop with us?

When you or place an order with Dorma, we gather a little information about you to help us provide a better service to you now and in future:

  • When you order we ask your name, address, email address, delivery address, credit/debit card number, expiry date and security code. Without this information we would be unable to process your order or notify you of our acceptance of your order.
  • We keep a record of your orders with us, so that we can deal with any issues with your order and so that we know what interests you and can tailor future offers to suit you.
  • We also keep a record of any emails you send us so that we can provide you with an excellent standard of customer care should you need to contact us at any time. We may also contact you with offers that we think may be of interest to you. If you do not wish to hear from us please contact our customer services team at any time. Please be assured we will not share details with any third party for marketing purposes.

The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. All your personal details are protected to the highest standards and treated as strictly confidential in line with the latest Data Protection and Consumer Legislation.

It is vital that the information you to provide when you register as a customer is true, accurate, current and complete in all respects. And that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Please notify us immediately of any changes:

By Email:customerservices@dorma.co.uk,

By Telephone: 0844 9 800 011

8am – 6pm Monday - Friday
9am – 5pm Saturday and Sunday

Opt-out selection form

Click Here to View Your Current Opt-out Status

I understand that Coremetrics will continue to collect and have access to certain data about my experience at Coremetrics' web site. However, such data will be presented as part of a pool of general, anonymous visitors.

I understand that no data about my experience will be collected by Coremetrics on its web site or on any Coremetrics client web site for which Coremetrics collects data using its own cookie. I understand Coremetrics will record that a "Total Opt-Out" election has been made, so that aggregated totals of "Total Opt-Out" elections can be calculated and recorded.

I understand that I will be issued a new Coremetrics cookie to enable data collection.



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  • Privacy Policy